Country-specific Payment Issues

In certain countries, there may be errors or payment issues when choosing specific payment methods. In this article we outline the common problems encountered and their solution:

Worldwide

When inputting your payment details, please double-check and make sure you're putting the correct bank numbers, routing codes, email addresses and so on. Otherwise, even if your payment method is accepted and says it is able to receive payments, payments sent to it will result in an error. Usually, it says "unable to find bank / incorrect routing number / unable to locate account / PayPal details are not valid / etc". In such an instance, you will receive an error email and will be prompted to edit your details.

Canada

Using ACH: ACH is for US-based banks only. If you want to use this payment method, you have to check with your bank to know if they can provide a U.S ACH routing code to use. If not, then this payment method cannot be used; even if at first it seems like the payment method is correct and usable, payments will end up rejected. We recommend selecting Wire Transfer or PayPal.

India

Using eCheck: Although rare, sometimes, choosing eCheck may result in payment errors for accounts in India. Even if you have been receiving eChecks without issue before, the problem may show up later on. This is a platform bug and for the time being, there is nothing that can be done about it. If the error occurs, we recommend choosing PayPal or Wire.

If you encounter any issue during the process to update your payment details or if there are any discrepancies in your payment, please contact Support.