Troubleshooting Address Verification Issues in Payment iFrame

Problem:

Are you struggling to verify your address in the payments iframe because you can't seem to find the 'verify' button? This is often a zoom-related issue that can prevent users from scrolling down far enough to see this button. Don't worry, though. We've got a quick solution for you.

Solution:

The problem is most likely due to the zoom settings on your web browser. The following steps will guide you on how to adjust your zoom settings using Google Chrome:

1. Locate the Settings Menu: On the top right-hand corner of your browser window, you'll find three vertical dots. This is your browser's settings menu.
2. Access the Zoom Control: Click on the three dots to open the dropdown menu. Here you'll find a plus and minus sign with a percentage in between - this is the zoom control.
3. Adjust the Zoom: To rectify the current issue, you'll need to zoom out. Click the minus sign until the zoom level reads either 70% or 80%.
4. Check the Payments Iframe: Now, navigate back to the payments iframe and try to scroll down. You should now be able to see the 'verify' button and proceed with your address verification.

Here's a visual guide to help:

We hope this solves your issue! If you're still having trouble or you're using a different web browser, please get in touch with our support team for further assistance.

Remember, once your address verification is complete, you can return your zoom level to its original setting by simply repeating the steps above and clicking the plus sign until you reach your preferred zoom level.